Clinic Policies

  • We do not prescribe Narcotics or controlled medications (benzos, stimulants, Z-drugs) to non-clinic walk in patients. Please follow up with your GP. This medications should have only one prescriber and close follow up.

  • We do not disclose patient's information with anyone other than patient unless written consent to release the information is provided by the patient.

  • Please book an appointment to discuss your test results or consults. We do not discuss the results of lab work or investigations over the phone unless telephone appointment arranged by the physician. 

  • Patients are notified to schedule the appointment if there any test results/consults that required further follow up. However, we encourage patients to book an appointment with the physician if they are still experiencing symptoms or have concerns they want to discuss.  

  • We greatly appreciate if patients notify us as much as possible in advance to reschedule or cancel their appointments.

  • A 50 CAD will be charged if patients have more than two missed visits per calendar year.

  • Patients who missed more than two appointments per the calendar year will lose an advance booking privilege and will be seen by the physician on walk-in bases until the end of the calendar year.